terms and conditions

Terms and Conditions of Birthday Parties [P] and Encounters [E]

A 1hr party is for up to 12 participants and has a fuel charge added on (extra children are subject to a £2.50 insurance charge per person up to a MAXIMUM of 20 and excess mileage is charged at 50p per mile in both directions) [P]
A 1.5hr party is for up to 18 participants and has a fuel charge added on (extra children are subject to a £3.00 insurance charge per person up to a MAXIMUM of 25 and excess mileage is charged at 50p per mile in both directions) [P]
A 2hr party is for up to 24 participants and has a fuel charge added on (extra children are subject to a £3.50 insurance charge per person up to a MAXIMUM of 30 and excess mileage is charged at 50p per mile in both directions) [P]
A 1hr party has an average of 10 animals which includes a mix of exotic Insects, Arachnids, Reptiles, Rodents, Chelonia and Mammals, if more of our premium animals are requested there may be 2 or 3 less animals in total, (our premium animals are Fluffy Animals) [P]
A 2hr party has an average of 15 animals which includes a mix of exotic Insects, Arachnids, Reptiles, Rodents, Chelonia and Mammals, if more of our premium animals are requested there may be 2 or 3 less animals in total, (our premium animals are Fluffy Animals) [P]
A 1hr Encounter is based on 2 members of staff attending and has a fuel charge added on (additional staff if required is £10 per extra staff/per hour, mileage is charged at 50p per mile in both directions) [E]
A 2hr Encounter is based on 2 members of staff attending and has a fuel charge added on (additional staff if required is £10 per extra staff/per hour, mileage is charged at 50p per mile in both directions) [E]
Other Encounter durations i,e 90 minute is subject to the same conditions as a 1hr Encounter, 3hr plus is subject to the same conditions as a 2hr Encounter [E]
A 1hr Encounter has an average of 10 animals which includes a mix of exotic Insects, Arachnids, Reptiles, Rodents, Chelonia and Mammals, if more of our premium animals are requested there may be 2 or 3 less animals in total (our premium animals are Fluffy Animals) [E]
A 2hr Encounter has an average of 15 animals which includes a mix of exotic Insects, Arachnids, Reptiles, Rodents, Chelonia and Mammals, if more of our premium animals are requested there may be 2 or 3 less animals in total (our premium animals are Fluffy Animals) [E]
All participants are required to put hand sanitizer on their hands, this is to protect both our animals and your children (it is supplied by us), participants who decline the sanitizer will be refused to take part [P], [E]
At least 1 adult per 6 children required to be present for the duration of the party [P]
It is solely the representatives of TPA-Encounter's responsibility to keep the animals calm and well behaved [P], [E]
It is solely the Party/Encounter hosts responsibility to keep everyone calm and well behaved (we will say when it is at an unacceptable level) [P], [E]
We reserve the right to suspend and/or terminate any Party/Encounter at any time should we see any behaviour that put us and our animals at risk and/or is affecting the welfare of our animals (this includes things like too much noise, children running around etc.) the Party/Encounter will still be charged at full rate [P], [E]
Music is to be kept at a minimum (preferably no music if possible) [P], [E]
No bouncy castles or other inflatable devices [P], [E]
No balloons or Party Poppers or Party Horns etc. to play with (we have a zero tolerance on this), decorative balloons are ok if out of reach of children but will need to be removed if they start popping [P], [E]
If there is other attractions like games/toys etc. these are not to be brought anywhere near the animals [P], [E]
Animals will be presented in a specific order for health and safety reasons [P]
We prefer food to be consumed after we have finished with the animals as the mammals are very food driven, should you need to have a break half way through we will need to know this 5 days prior to the party so we can ensure the more gentle mammals/furry animals can be allocated to your party (for safety reasons Skunks, Foxes and Meerkats etc. cannot be handled by children after they have consumed food **They can still be shown to the children just not handled due to their very high food drive**) [P]
Participants will be required to remain seated in one place whilst handling our animals (Unless specified by 1 of our members of staff), this is to keep it a safe enviorment and to make it fair so everybody gets a chance to hold each individual animal [P]
Children and adults are kindly asked to keep away from the animals whilst we bring them into your venue and whilst they are in their tubs and crates as this is their "Rest Time" we have a zero tolerance on the tubs being tapped on and fingers being put in or near the crates [P], [E]
Groups of children that are continually chatting amongst themselves, when our staff are talking, will have a "3 Strike Warning" then they will be split up so as not to disrupt the rest of the participants also they could be in the process of being given very important information about the animals and/or health and safety [P]
Children are not to tease other children with animals that they may or may not be afraid of [P], [E]
Children must not all try and stroke an animal at the same time as this causes a lot of stress and discomfort to the animals, each child will get an opportunity to hold/stroke or interact with every animal unless a member of our staff says otherwise (this is only when the animal is starting to show signs of stress or is a "Look at only Animal") [P], [E]
If we have to put an animal away before everyone has interacted with it please understand that this is for everyone's safety and is only done in extreme circumstances [P], [E]
If we start late due to your guests not arriving on time we cannot automatically over run to compensate, this is due to insurance and other deadline commitments (You book the time slot, not the duration of time the Party/Encounter takes) [P], [E]
All safety talks and do`s and don't`s are to be taken seriously this is for everyone's safety to ensure a fun and educational experience [P], [E]
Everyone's body is different some people can be allergic to numerous things, this is an unfortunate situation and is not covered by insurance, we need to be made aware of any known allergies including things such as; Nut Allergies as we carry these for animal food and some animals in our normal mix actively eat nuts which traces of may be present on skin/fur; Animal fur allergies as our normal mix of animals include species with fur; and Bee and Wasp sting Allergies as our Tarantulas and Scorpions contain a similar venom as Bees and Wasps, Also we need to be told about any serious contagious diseases/infections as some may be either passed via scratches to other people or be zoonotic and potentially affect the animals [P], [E]
Although the animals we bring are carefully selected please bare in mind we are dealing with, at times, unpredictable animals and although it rarely happens small scratches and bites are to be expected [P], [E]
There should not be any serious accidents or property damage as our Animal Handlers are very well trained and knowledgeable about the animals however in the event of a serious accident or property damage you will be given our insurers details and the Party/Encounter will still be charged at full rate [P], [E]
Should you hire a 3rd party venue for your event it is your responsibility to make sure animals are allowed in there, should we arrive at ANY event and we are denied access you will still be charged the FULL amount of your booking [P], [E]
Encounters (public, commercial, school, college, kids clubs and groups etc) are booked on a trust basis and if cancelled 7 days or less before the event date you will be charged 50% of the encounter price [E]
Please ensure that your guests/children have arrived and are ready at the designated time, as the time of the event is the times we aim to start and finish. (P), (E)
In the event of adverse weather and we are unable to safely attend your party/event we will offer to reschedule your booking to another date. All deposits are non-refundable, Also if you intend your event to be out doors and you have not booked our marquee (£50 charge) it is your responsibility to have a contingency plan in place (P), (E)
Deposits must be paid within 5 days of booking otherwise your booking will be terminated, We accept cheques and electronic payments for the remaining balance 5 days before the date of the party (this is to allow payment to clear in time for your party) alternatively the balance can be paid cash on the day. [P]
By booking a Party/Encounter with us you are automatically agreeing to our terms and conditions and are legally bound to them [P], [E]
With the Terms and Conditions in mind we aim to give you a Fun, Educational and Unforgettable Experience [P], [E]

terms and conditions

Terms and Conditions of Birthday Parties [P] and Encounters ​[E]

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Terms and Conditions of Birthday Parties [P] and Encounters [E]